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Technical Assistance

1.  My user ID and password do not seem to work.  What do I do?
2. I am not receiving email notices from Mocha Moms, Inc.
3. How can I update my profile?
4. How can I change my user ID, password and e-mail address?
5. I signed up for a membership but I no longer see it on my account.
6. I have recently moved, how do I transfer my membership to another chapter?
7. How do I register for an event?
8. Something doesn't seem to be working, what should I do?




1.  My user ID and password do not seem to work.  What do I do?
If you need to create an account, click here.  If you have forgotten your password, click here to reset.

2. I am not receiving email notices from Mocha Moms, Inc.
This is generally the result of opting out of our notices.  To correct, you must follow two steps. 

  • Visit My Account at the top of the page.  Confirm that your "Newsletter Preferences" are set as "Opted-In".
  • We use Constant Contact to send our e-blasts.  Click here to opt-in to our multiple lists.

3. How can I update my profile?
If you are a registered user of the Mocha Moms, Inc. website, you can access your account information by first logging in to the website and then clicking on the My Account link at the upper right hand corner of the website.

4. How can I change my user ID, password and e-mail address?
This information can be edited by going to My Account at the top of this page.

5. I signed up for a membership but I no longer see it on my account.
It is likely that you were not logged in when you purchased your membership.  This is a very easy issue to correct.  Please contact your webmaster and he or she will consolidate your accounts.  Please remember to log in before completing any future transactions on this site.

6. I have recently moved, how do I transfer my membership to another chapter?

Dues paid to your original chapter do not transfer or carry over to a new chapter. Chapter membership fees are distributed between the local chapter and the National Office. One half of the fee goes to the local chapter treasury and one half of the fee goes to the National Office. The local chapter uses their portion of the fees for chapter expenses such as websites, PO boxes, local events, community service, etc. Shortly after joining or renewing your membership, your local chapter will receive their portion of dues for their chapter expenses. Thus, to join a new chapter you would need to pay the new chapter $25 directly and you would, in essence, be a dual chapter member for the remainder of the year. The Chapter President would then reach out to the national office to alert us that you have officially joined the chapter.

If you prefer to pay via credit card, go to the Join page, join at the At-Large level ($25) and select the chapter of your choice. NOTE: If you choose this option, it is very important that you contact our National Administrator as soon as you have completed the transaction so that we can update your membership manually to reflect that you are a dual member.

7. How do I register for an event?
Be sure to log in prior to registering for any events.  Failure to do so will create a duplicate account in your name.  Once you've logged in, click on the event listing and follow the simple steps to register online. 

8. Something doesn't seem to be working, what should I do?
If something isn't working properly, please send an e-mail to webmaster@mochamoms.org.
 


The trademark Mocha Moms is a registered trademark of Mocha Moms, Inc.
The trademark Mocha Moms can only be used upon expressed written permission from Mocha Moms, Inc.